Customer Account Manager

Exciting Opportunity for a Customer Account Manager

Are you looking for an exciting role, with a growing business that will allow you to use your customer service skills?  Then look no further.

About us:

Flourish is an easy-to-use talent tool, creating a connected community that thrives. Formally known as Grey Matter Learning, AC Education and MyWorkMode, we brought these brands together in September 2024 to create something bigger and better for society. Flourish helps ordinary people to do extraordinary things by enabling them to earn more, train better and stay sharp on sector changes and insights across the adults and children’s social care, and education sectors.

Made up of numerous products such as Click Learning, Click Academy and Click Shifts, Flourish is all about finding, growing and keeping people within the sectors we work, to ultimately help society to flourish.

What We Offer:

• Professional Development: Support for professional qualifications, in-house training, including paid qualifications.
• Financial Security: Death in Service Insurance providing four times your salary.
• Family-Friendly Policies: Enhanced Maternity/Paternity Leave.
• Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.
• Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.
• Referral Bonus: £500 for referring top talent.
• Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more.
• Commute in Style: Cycle to Work Scheme.
• Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family.
• Group Connection: Annual Group conference and a comprehensive benefits review.
• Birthday Leave: Celebrate your birthday in style with an additional paid holiday

Role Overview:

To support the Customer Engagement Team to provide exceptional customer experiences to prospective, new and existing customers. The role will involve managing a portfolio of existing customer accounts, including delivering demonstrations to upskill customers on our learner management system, selling of additional products and customer service.

We are looking for ambitious, tenacious sales professionals who thrive in past paced, high performing sales environments. You will need to be energetic, motivated with a passion for creating outstanding relationships with customers.

Your customers will be social care providers across the country including managers of care services, training managers or HR Representatives who recruit colleagues for their care services.

What We’re Looking For:

• Engagement Skills: Attending regional and national events to build brand awareness. Deliver demonstrations via Teams to prospective, new, and existing customers to ‘bring to life’ what Grey Matter Learning provides.
• Support: Undertaking research and profiling to source new opportunities and grow existing customers.
• Qualifications: Excellent office/IT skills:  able to use MS word, MS excel, Google/Microsoft docs, spreadsheets, email.
• Experience: Proven sales experience winning new business customers, working in similar sales, Account management or business development roles. Experience managing sales processes from start to finish – from identifying new prospects, securing initial meetings, carry out demo’s to successfully onboarding of new clients. Ability to manage solution led sales processes, tailoring solutions to reflect challenges care services may have recruiting or training staff.
• Knowledge: Have an understanding of alternative provision and dealing with students with special needs.
• Problem-Solving: Understand existing customers’ challenges and build solutions to help overcome them.
• Communication: Build relationships with existing customers through outbound prospecting using a combination of phone, email, LinkedIn and Teams. Working alongside colleagues in the Customer Engagement Team to build a strong pipeline of opportunities for all products available through the company. Deliver excellent customer service for new and existing customers via email, phone and virtually.
• Promotion of Values:  Live the Flourish brand values and the Progress Group values
• Time Management: Effective time management for planning, delivery, and assessment.

How to Apply: Ready to be a part of our journey? Submit your application with a brief note about your training philosophy by clicking APPLY. If you have any further queries, then please get in touch with our friendly recruitment team by emailing recruitment@theprogress-group.co.uk

Let’s redefine education together! #JoinOurTeam #Flourish #customeraccountmanager

Diversity and Inclusion Statement: The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs. 

Note: We are unable to provide Visa sponsorship for this role.

Application deadline: 22^nd November 2024.